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This course explores the ways in which the credit & collections team communicates with customers, salespeople, senior management, and more.

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This course explores the ways in which the credit & collections team communicates with customers, salespeople, senior management, and more.

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Working with clients requires all practitioners to be able to communicate effectively. Effective Communication Styles for CPAs is a training course that will define the various communication styles th ...

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This course describes four communication styles. Each communication style will be defined in the following areas: the intention of using it, typical mood when used, nonverbal cues associated with it a ...

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In these twelve interactive 3-hour virtual sessions, you’ll learn through team dynamics and intra-group activities to help people master the capabilities demanded in today’s business environment. Part ...

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Using team dynamics and intra-group activities, participants master the capabilities needed in today’s business environment. They learn to strengthen interpersonal relations, manage stress, and handle ...

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It is critical to understand how transitioning of your business to an ESOP affects ownership and operations in different ways and it's important to have strong corporate governance in place after the ...

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A failing business may suddenly find itself in desperate need of a comprehensive overhaul. In the Effective Corporate Turnarounds course, we cover the basic stages of a turnaround, including dozens of ...

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A failing business may suddenly find itself in desperate need of a comprehensive overhaul. In the Effective Corporate Turnarounds course, we cover the basic stages of a turnaround, including dozens of ...

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Customer service is essential to the welfare of a business, since happy customers will keep buying from the firm for years. In the Effective Customer Service course, we delve into several dozen custom ...

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Cyber breaches have become an epidemic to businesses today. The average breach is not detected until after 210 days, leading to extensive damage to an organization’s reputation, profits and clients. A ...

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The ability to make high-quality decisions defines the great manager. How are some people able to consistently make the right calls while others fail to do so? In Effective Decision-Making, we delve i ...

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The ability to make high-quality decisions defines the great manager. How are some people able to consistently make the right calls while others fail to do so? In Effective Decision-Making, we delve i ...

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A one-on-one is a scheduled, face-to-face meeting between you and an employee. As the name implies, the participants in this meeting are just you and another person. Unlike other meetings, like those ...

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Ensure your organization is prepared for and protected against any unexpected crisis. By implementing a disaster management system, you can help to secure your organization's assets, critical data and ...

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The Effective Employee Training course describes how training can be made more effective, so that it generates an improvement in business performance. The course covers the alignment of training with ...

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he Effective Employee Training course describes how training can be made more effective, so that it generates an improvement in business performance. The course covers the alignment of training with c ...

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The Effective Employee Training course describes how training can be made more effective, so that it generates an improvement in business performance. The course covers the alignment of training with ...

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Attend this interactive session and learn how to turn data heavy financial results into visual and informative reports. You will learn the latest techniques, tips and best practices for effectively pr ...

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Businesses need more than results—they need advice. Do you know share your advice in a way that your clients or your managers understand? There is more to finance than financials! Financial statements ...

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Businesses need more than results—they need advice. Do you know how to advise your clients or your managers? The financial statements contain a wealth of information that can explain historical result ...

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Businesses need more than results—they need advice. Do you know how to advise your clients or your managers? Your financial statements contain a wealth of information that can explain historical resul ...

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Innovation is one of the great value-creation tools in the modern corporation, but it is also quite difficult to implement properly. In many cases, organizations invest vast amounts of time and money ...

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Small business enterprises sometimes take the position that effective internal controls cannot be achieved.  There aren’t enough employees for adequate segregation of duties.  Many, if not most, have ...

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You must complete this course within one year of the date of purchase (if you do not complete the course within one year, contact us to determine whether an updated edition of the course is available, ...

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One of the biggest challenges many small business face is how to segregate duties to reduce the risk of fraud. Proper internal controls are key as well as the implementation of management oversight to ...

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Experienced hiring managers probably know how to build rapport with candidates and discern candidate potential. But, more complex interviewing techniques like combating biases, using structured interv ...

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Develop a streamlined method for producing efficient cycle counts, tightening logistics and cutting costs. Have you mastered the tools and techniques for gaining control of your inventory and maintain ...

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From time to time, an employer will need to investigate – formally or informally – concerns about an employee’s workplace behavior.  If your organization has a hotline and other reporting channels to ...

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From time to time, an employer will need to investigate – formally or informally – concerns about an employee’s workplace behavior.  If your organization has a hotline and other reporting channels to ...

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Learn to achieve results by communicating professionally and confidently in any business situation. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from ...

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This course covers the role of communication in leadership and how leaders can effectively communicate their objectives to their teams. It considers the appropriate leadership communication styles tha ...

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Communication is a crucial skill for all CPAs. Practitioners must be able to actively communicate with both the people they work around, as well as their clients. A key component to communication is b ...

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Effective Listening Styles for CPAs is a course that will define different listening styles and skills that can be used by practice owners and practitioners to improve practice communications with off ...

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In today’s ever-evolving corporate jungle, management accounting isn’t just important; it’s indispensable for businesses that want to survive and thrive like a well-watered cactus in the desert. How c ...

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In a recent survey conducted by TNS Express for Genesys Conferencing, it was no surprise to find that many people bemoan meetings. In fact, 54% of those surveyed would rather mow the lawn than sit in ...

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This course discuss the fact that leaders, managers and facilitators of meetings have different roles.

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This course discuss the fact that leaders, managers and facilitators of meetings have different roles.

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The Effective Negotiation course provides an overview of the negotiation process. It introduces the basic negotiation concepts, including the best alternative to a negotiated agreement, the reservatio ...