• Verify username and password and attempt to login again.
  • Select “Forgot your login details?” and have your login credentials re-sent to the email on file.
  • Try logging into the site using a different browser. Instead of Internet Explorer, use Google Chrome, Mozilla Firefox, etc. or vice versa.
  • Clear your browser history, close your browser, then re-open your browser and access the site by typing the National Registry’s URL (www.nasbaregistry.org) rather than selecting a bookmark, favorite, or saved link to the website.
  • Be sure that cookies are enabled on your browser. Cookies must be enabled on your browser in order to log into your National Registry Profile.
    •  Occasionally, when accessing the site, a message will pop up as a Cookie Alert. If this message appears, select “Information and Settings.” Then click “Turn Cookies On” to enable cookies on your browser.
    • If you don’t click the message or click “I’m fine with this”, then you will be unable to log into the site until you clear your history (including cookies) and enable cookies on your browser.
    • If you are uncertain how to enable cookies on your browser, search the Internet for “how to enable cookies on [browser name]” for quick directions on enabling cookies on the browser that you are using.
    • After clearing your browser history and enabling cookies, close your browser, then reopen your browser and access the site by typing the National Registry’s URL (www.NASBARegistry.org) rather than selecting a bookmark, favorite, or saved link to the website.

       

      If you have completed the above options and still cannot log into your National Registry Profile, complete the Contact Us form and provide details about your issue.