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Have you experienced a team that was pure “magic”? Where everything worked seamlessly and produced pure brilliance? Do you have that “magic” now? How do you replicate that? The answer is achieving Tea ...

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Neuroscience research provides evidence that the brain cannot actually do several tasks simultaneously. In fact, when you are multi-tasking, the brain is just switching from one task to another. There ...

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Adaptive Leadership requires self-reflection, self-correction, and being inclusive of those that challenge you. Four personality styles provide a framework to better understand how people work, contri ...

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Do you consider yourself a reactive or proactive communicator? Are you able to: Get people to listen and take action? Overcome resistance to change and new ideas? Align people toward a common goal? Th ...

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Leaders know the benefits of diversity. It fosters innovation, contributes to improved business outcomes, and can transform individuals and systems. However, building a diverse workforce is just the f ...

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Many certified public accountants find themselves in a position to delegate aspects of the project. Delegation increased the volume and quality of results. The difficulty is when delegation is conduct ...

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Successful certified public accountants must build trust with clients and staff members. Trust can be established with a combination of confidence, authenticity, professionalism, respect, and control. ...

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Certified public accountants who manage or work on projects need leadership; the ability to gain the willing support of others. The level of leadership projected by a CPA is based on their leadership ...

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Unconscious biases are shortcuts the brain takes to preserve energy and make decisions quickly. Leaders who overcome the many pitfalls of unconscious biases have higher performing teams, stronger inno ...

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World class leaders need to engage, inspire, and influence to achieve business targets. The role of a leader goes beyond assigning goals. Learn the secret to inspiring action — a secret that has been ...

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According to McKinsey, 80% of executives think their current business models are at risk to be disrupted in the near future. Accelerate the Way You Innovate provides managers with an essential framewo ...

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Coaching is the process where a departmental or project leader trains team members or subordinates to overcome obstacles or raise their level of performance based on their judgement, their skill or th ...

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Profitability. Strategy. Leadership. Team building. These might seem like very different management concepts but they all have one underlying theme, their success is dependent on accountability. Ignit ...

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Today’s digital world means options and options mean you have a higher degree of competition to win and retain loyal customers. If you want loyal customers, you must evolve your customer service strat ...

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Building and managing your team is much like building and managing a team of elite athletes, such as an Olympic team. You want the best – based on skill and attitude. Talent management is the process ...

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Change management is the discipline that guides how organizations identify forces which require a change response, prepare their organizations to respond in a graceful and profitable manner, and manag ...

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Strategic Planning is often thought of from a "senior management" perspective.  However, this class shows participants that (though creating the strategic plan might be the responsibility of senior ma ...

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The Crestcom "Mastering Negotiation Role Play Simulation" class does not simply address negotiation from a "sales" perspective.  This class addresses negotiation from the managerial, strategic perspec ...

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“People are drowning in data,” warned a major newspaper. Text messaging. Instant messaging. Email. Phone calls. And the productivity cost of this message overload to business? It’s astronomical! How c ...

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Research shows Emotional Intelligence (EI) – as a leadership habit – is a more effective indicator than IQ when determining business success. A study by TalentSmart found that EI has the largest impac ...

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Today’s rapidly changing business world demands creative perspectives – not predictability and repetition. Do not get bogged down in the undesirable symptoms of the status quo. Instead, develop the mi ...

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According to Essentials of Organizational Behavior, 85% of employees admitted having to deal with conflict on the job. Another study found that 64% of leaders would rather avoid conflict than address ...

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Think of all the disruption we have experienced over the last few years: a pandemic, labor shortages, political unrest, supply chain strain, inflation, and remote work environments. When facing change ...

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“The most serious mistakes are not being made as a result of wrong answers,” warned the great Peter Drucker. “The truly dangerous thing is asking the wrong questions.” If Drucker is right, then these ...