Exceptional communicators know how to get their message across. They know how to navigate through the maze of misunderstanding and have the ability to lead their audience through the often murky waters of facts and details so that their main points are clear and concise.

*Take responsibility and hold yourself accountable

• Learn to see yourself through others’ eyes

• Find what motivates others

• Balance your personality style with the needs of your audience

• Motivate others to contribute their suggestions to produce collaborative results

• Reconcile your story of reality with others’ stories of reality

• Focus on what can be observed and quantified

• Create dialogue to add to a collective pool of meaning

• Build consensus among the group

• Compare and contrast to clarify statements

• Set commitments to move forward

• Discover what to do when you lose your listener’s attention

• Successfully get your thoughts across to others

• Strategically give structure to a story

• Effectively prepare for important conversations

• Understand how to craft your introduction and map out a conversation

• Develop contingency plans for conversations

• Examine the most effective use of negotiation tools and methods

• Use persuasive writing techniques