A crisis is some incident and emergency event that leads to an unstable, uncontrollable, and hazardous situation in a company, and it happens far more often then we’d like. Any business and any department can face a problem or an emergency, and effective crisis management is the responsibility of people in charge. They should know how to prevent this situation and have an incident response plan. Thus crisis management skills are critical, and our crisis management course can help you to develop them.

In this crisis management certification course, participants will learn how to conduct a risk assessment and identify potential risks at early stages – managing crises before they happen. Besides, they will learn how to see a potentially harsh situation from a multi-stakeholder perspective and act appropriately through emergency response frameworks and an incident response plan. Participants will also review how to make and manage a special team with properly assigned roles and responsibilities, as well as learn everything they should know about reputation crisis management: controlling brand image and reputation, interacting with press and media, and normalizing social media communications. By the end of the course, you will know how to establish and improve organizational resilience, set and exercise clear rules and procedures for handling crises.

This training course will equip you with many useful skills for overcoming a crisis, such as:

• Be able to conduct a proper risk assessment
• Consider various types of crisis management
• Have a step-by-step guide for how to respond to emergencies
• Create crisis management teams dealing with threats
• Deal with stressful problem communications skillfully
• Prevent crises from happening and learn from the mistakes of others

Duration: 5 days